Terms of Service — KHCOAP.com

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of khcoap.com (“Site”), owned and operated by KHC Off-Road & Performance (“we”, “us”, “our”, “Company”). By using the Site, placing orders, or engaging with our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Site.

2. Use of the Site

You may use the Site to browse products, place orders for parts or accessories, book services (such as fabrication or installation), and access related resources. You agree not to use the Site for unlawful purposes and to comply with all applicable laws.

3. Account Registration & Security

To make purchases or schedule services, you may need to create an account. You are responsible for maintaining the confidentiality of your login information and for all activity conducted through your account.

4. Orders & Acceptance

  • All orders are subject to acceptance and availability.
  • Prices are listed in USD and may change without notice.
  • By placing an order, you authorize us to charge the billing method you provide.

5. Shipping & Delivery

We ship products domestically and internationally where permitted. Shipping details include:

  • Orders may ship to virtually any address worldwide, but some products have shipping restrictions to international destinations. Krazy House Customs
  • Shipping costs may vary for oversized or international orders. Krazy House Customs
  • Many products are custom or hand built when ordered, so ship dates may be up to 6–8 weeks or more depending on availability. Krazy House Customs
  • We will fully insure all shipped items for their purchase value. Krazy House Customs
  • We round up weights to the next full pound to align with carrier policies. Krazy House Customs

Shipping charges are final once the label is created, but if multiple items are ordered and combined shipping savings apply, we will attempt to refund any difference when possible. Krazy House Customs

6. Returns, Refunds & Exchanges

Return Eligibility

  • You may return most new, unopened, uninstalled items within 30 days of delivery for a full refund. Krazy House Customs
  • If the return is due to our error (e.g., incorrect or defective item), we will pay return shipping costs. Krazy House Customs

Refund Processing

  • Expect refunds to be processed within about four weeks of shipping your return — including transit time back to us and your bank’s processing time.

Return Procedure

  • To return an item, contact us with your order number and product details. We will provide instructions for returning the item. Krazy House Customs

Refund Conditions

  • Refunds are issued only after the item is received and approved by our team.

7. Warranty & Service Work

Separate warranty terms may apply to specific products or fabrication work. For custom services (like suspension engineering or custom fabrication), additional terms may be provided at booking and will form part of these Terms.

8. Pricing & Taxes

All prices listed on the Site exclude applicable taxes unless otherwise stated. You are responsible for any sales tax, VAT, duties, or customs fees where applicable.

9. Intellectual Property

All content on the Site (text, graphics, logos, product images, code) is owned by us or our licensors and is protected by copyright and other intellectual property laws. No content may be used without our prior written permission.

10. User Content

By submitting reviews, feedback, photos, or other user content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display that content in connection with our Site and marketing.

11. Disclaimers & Limitation of Liability

The Site, products, and services are provided “as is” without warranties of any kind. We are not liable for indirect, special, incidental, or consequential damages arising from your use of the Site or purchase of products, to the fullest extent permitted by law.

12. Third-Party Links

The Site may contain links to third-party sites. We are not responsible for the content or practices of these external sites.

13. Governing Law

These Terms are governed by the laws of the state where the Company is based, without regard to conflict of law principles.

14. Changes to Terms

We may modify these Terms at any time by updating them on this page. Your continued use of the Site after changes constitutes acceptance of the updated Terms.

15. Contact Information

If you have questions about these Terms or need assistance:
Email: krazyhousecustoms@gmail.com
Phone: (732) 951-9111
Address: 242 Possum Hollow Rd, Suite 5, Monroe Township, NJ 08831